Every manager and team leader is faced with difficult conversations from time to time. We’re talking about conversations with members of staff when the topic at hand is poor performance or behavior.

These interactions can be awkward, emotional, and sometimes heated. How you deal with this kind of situation says a lot about your leadership qualities and the values of your organization, so it’s important to take care and pay attention to your approach. This training will guide you on how to tackle tough conversations head-on (rather than putting them off), and will offer helpful suggestions about how they can best be handled.

By the end of this course, you’ll be able to:

•Identify conversations that might be difficult
•List effective ways of preparing for tough conversations
•Adopt approaches to maintain composure and control at emotional moments
•Conduct difficult conversations with sensitivity and honesty

Why take this course?

Employee performance reviews are challenging, as is any situation in which you need to give feedback to a member of staff, or disappoint them. The conversation is even more difficult when the employee is seriously underperforming, or if you need to challenge them regarding a mistake or breach of discipline. The toughest conversation of all is when you have to let them go. This course will give you the tips you need to manage these exchanges confidently and effectively.

15 mins | SCORM | Workbook