部下からいろいろな理由でNO（「できない」「やりたくない」「時間がない」など）と言われた場合の反論のスキルを学習。反論のための9つのスキルを枝分かれストーリーのケーススタディでじっくり学ぶコース。

Learn how to counter when your staff says no with various reasons, such as "don't want to do it" "No time for it". You will learn 9 skills to effectively counter your staff with 3 branch out case studies.

1．Kinds of NO

2．Why do your staff say NO?

3. The skills you can use to counter from giving feedback, instruction and SMART objectives.

4. 3 case studies introducing "The toughest staff you have ever met".